Industry: Transport and Logistics
Location: Singapore
Job Description:
Responsibilities:-
Responsible of identifying tasks that are critical to maintaining customer satisfaction levels and communicate with employees to raise awareness of their individual roles in delivering satisfaction.
Responsible for maintaining a high quality standard of customer service.
Responsible for handling customer inquiries, purchases, service requests and complaints.
Authority:-
a) Issuance of shipping documents ie COO (Certificate of Origin)
b) Establish and monitor customer service standards in the company
Requirements:
A bachelor degree/diploma in logistics or relevant related discipline.
At least 2 years of experience in logistics coordinating.
Experienced in preparing shipping documents.
Able to summarize logistics schedule