Industry: IT Support and Networking
Location: Singapore
We are recruiting on behalf of a fast-growing technology company that provides of Telecommunication services.
About the role
Serve as the first point of contact for enterprise customers requiring technical support for telecommunications, network, and connectivity services. This role is responsible for managing incidents from initial diagnosis through resolution, maintaining clear customer communication, and supporting service performance against agreed service levels.
What we’re looking for
Experience in telecommunications, network operations, technical support, or service management.
Working knowledge of IPVPN, managed networks, connectivity services, and common network troubleshooting principles.
Strong incident management and fault-isolation skills, with the ability to prioritise issues based on impact and urgency.
Experience using ticketing or service management systems to track incidents and meet SLA and TTR targets.
Clear written and verbal communication skills for customer updates and cross-functional coordination.
Strong organisational skills and the ability to manage multiple incidents and enquiries in a service-focused environment.
Commitment to continuous improvement, accurate documentation, and high-quality customer service.