Industry: Management
Location: Singapore
Roles & Responsibilities
Job Title: General Manager (Multi-Location Restaurant Operations)
Location: Singapore
Job Type: Full-Time
Reports To: Business Owner / Executive Management
Job Summary:
We are seeking an experienced and dynamic General Managerto oversee the operations of our two restaurant locations. The General Manager will be responsible for ensuring operational excellence, driving revenue growth, maintaining high-quality customer service, and managing teams across both locations. This role requires strong leadership, strategic planning, and hands-on management to ensure efficiency, profitability, and customer satisfaction.
Key Responsibilities:
Operational Management:
· Oversee daily restaurant operations at both locations through direct management of each Restaurant Operations Manager.
· Develop and implement standard operating procedures (SOPs) to maintain consistency across both restaurants.
· Monitor inventory, ordering, and supplier relationships to ensure cost control and stock availability.
· Ensure compliance with health, safety, and food hygiene regulations.
· Coordinate maintenance and facility upkeep to ensure a safe and welcoming environment.
Financial & Business Performance:
· Manage budgets, sales targets, and profitability for both restaurants.
· Analyze financial reports, control costs, and identify areas for improvement.
· Develop and execute sales and marketing strategies to increase foot traffic and revenue.
· Work with vendors and suppliers to negotiate competitive pricing and ensure cost efficiency.
Team Leadership & Human Resources:
· Directly oversee Restaurant Operations Managers at each location, providing guidance and performance oversight.
· Conduct regular management meetings to align goals and strategies across both locations.
· Foster a positive work environment and address staff concerns effectively.
· Monitor and evaluate employee performance, providing feedback and development opportunities.
· Manage scheduling, payroll, and staff allocation to optimize operations.
Customer Service & Brand Management:
· Ensure an exceptional guest experience by upholding service quality and hospitality standards.
· Address customer feedback and complaints promptly and professionally.
· Develop customer engagement strategies, loyalty programs, and promotions to enhance brand recognition.
· Monitor online reviews and social media presence to maintain a positive brand image.
Strategic Growth & Expansion:
· Identify new business opportunities, partnerships, and market trends to expand the restaurant’s reach.
· Work with the business owner to develop long-term growth strategies.
· Implement innovative solutions to enhance efficiency and guest satisfaction.
Qualifications & Requirements:
· Minimum of 5+ years of restaurant management experience, preferably overseeing multiple locations.
· Strong leadership, problem-solving, and decision-making skills.
· Excellent knowledge of restaurant operations, financial management, and customer service.
· Ability to multitask, prioritize, and thrive in a fast-paced environment.
· Proficiency in restaurant POS systems, inventory management software, and Microsoft Office.
· Strong communication and interpersonal skills to lead diverse teams.
· Knowledge of food safety, health regulations, and Singapore labor laws.
· Passion for the hospitality industry and commitment to delivering high-quality dining experiences.
Preferred Qualifications:
· Experience managing Turkish & Mediterranean and Western restaurants.
· Background in marketing, sales, or event planning for restaurants.
· Experience with online ordering platforms and digital marketing strategies.
Benefits:
· Competitive salary based on experience
· Performance-based bonuses
· Employee discounts
· Career growth opportunities
· Paid time off and medical benefits (if applicable)