Industry: Customer Service
Location: Singapore
Job Description:
– Leading MNC in general trading industry
– Central / 5 days work week
– Basic salary+allowance+2 months fixed bonus+ Variable Bonus
– Preferably someone able to handle high volume orders processing
Responsibilities:
– Prepare quotations and process purchase orders from customers
– Handle and assist customers on their sales enquiries via emails and phone calls
– Process claims arising from shipment delays, defective items, wrong pricing, etc.
– Rectify part number errors, request lead time changes to suppliers
– Liaise with stakeholders on customers’ orders
– Promote Web Ordering System to customer
– Liaise with internal Customer Service Team and Business
– Development Team on stock availability.
– Check lead-time, expedite deliveries by suppliers and update system in a timely manner.
– Liaising and follow up delay with stakeholders
– Liaise with various parties on cancellation, lead time and expedite request.
Requirements:
– Minimum 1 year relevant working experience
– Service-oriented mindset, self-motivated attitude and excellent customer service skills
– Taking initiative, being a team player and ability to work with minimum supervision
– Detail-oriented, organized and high accuracy in order processing
– Immediate availability will be an added advantage