Industry: Education and Teaching
Location: Singapore
Job Description:
– Handle and ensure student enquires and feedback received via phone calls, emails and walk-ins at the Student Support counter are attended to and resolved within the Service Level Agreement.
– Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on students’ requests.
– Maintain the Student Portal and ensuring information are up to date.
– Provide administrative support (i.e. stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
– Assist with University-wide activities support.
Job Requirements:
– Degree/ Diploma with relevent years of working experiences in call centre
– Good knowledge of customer service and enquiry-handling processes, communication and interpersonal skills
– Able to commit in overtime work when required and during Peak periods