Job Description:
• Provide 24×7 onsite 1st Level (L1) Support for services and batch monitoring.
• Support the helpdesk functions.
• Coordinate with Support teams. providing information such as statistics, graph and logs for the incident investigation and resolution.
• Adhere to standard operating procedures.
• Ensure timely escalation of major and critical incidents.

Job requirements:
• Diploma of Information Technology or relevant IT certifications
• 2-4 years experienced in Desktop support
• Comfortable to work 24×7 shift working hours
• Working location: West area