Job Description:

Job Responsibilities:
– Answering to User enquires and issue
– Creating of incident and closing of incident
– Monitoring the incident progress
– Escalation of issues to Lvl 1 / 2 team
– Opening and closing of Service Desk
– Monitoring of Service Request progress
– Escalation of Service Request task
– Monthly Report
– Weekly report
– Asset Management
– Asset Inventories
– Desktop/ Notebook troubleshooting
– Printers troubleshooting