Key Responsibilities:
Accountable for the day-to-day running and management of the Senior Care Centre to meet MOH’s standards of service deliverables.
Accountable for the optimal clientele build-up and sustenance within the expected capacity.
Maintain a high level of customer service and client/caregiver engagement.
Manage the waiting time for assessment, transport arrangement and admissions (including ‘Trials’).
Review the client’s general health and physical abilities (with input by therapist and nurse) and draw up an Individual Care Plan (ICP) for the client and discuss with caregiver the outcome expectation during initial assessment for admission. Thereafter to monitor and review the ICP of the client from time to time to track achievement of the goals therein.
Provide financial counselling on all available schemes of services appropriately for individual client’s admission.
Lead and supervise the care team to deliver care with group and/or person-centered (individual) client.
Secondary Responsibilities:
Establish and oversee a volunteer group to support the conducting of activities in the centre.
Understand dementia issues and know how to manage clients who display behavioural problems (associated with onset of dementia).
Manage enquiries (in person at centre as well as through other means of communications) with timely follow-up.
Review programmes and service offerings from time to time to keep up with the demands of changing clientele requirements and eldercare landscape.
Participate actively in ad hoc projects either self-initiated or by HQ to improve the quality of care and the brand name of PCF Sparkle Care.
Job Holder Requirements and Qualifications:
Qualification: Bachelor degree from an accredited University, preference will be given to candidates with a Nursing Degree/Diploma or Degree/Diploma/Specialist Certification in eldercare [or dementia care] from a recognized local or overseas institution
Experience: Minimum 3 years of working experience in a hospital or eldercare setting
Other Knowledge / Skills / Attributes:

Good communication and interpersonal skills
Possess a passionate and sincere disposition to look after frail seniors