Job Description
Responsibilities:
– To provide 1st level of support via hotline calls and emails with SLA.
– To log all customer requests into internal ticketing system.
– To monitor Linux & Windows system on AWS and Azure cloud.
– To provide efficient and timely technical support to end-user.
– To escalate any unresolved issue to 2nd and 3rd level engineers for further resolution.
– To follow up on the progress of all outstanding issues until closure.
– To perform other IT related duties when assigned by the management.

Requirements:
– NiTEC / Diploma in IT
– Familiar with Windows OS
– Possess the strong sense of responsibility, initiative and commitment to customer service
– Meticulous and a team player with pro-active and good attitude
– Experience in Linux /cloud computing will be an advantage.