Industry: IT Support and Networking
Location: Singapore
Job Description:
• You will provide on-site support for multiple clients, oftentimes visiting several central London based clients in one day.
• You will be exposed to and work with multiple technologies and environments; and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients.
• Provide technical support for desktop infrastructure and Servers
• Implement new server and desktop technologies
• Availability for out-of-hours support via an on-call rotation
• Provide client-facing technical support, and communicate in a timely manner with clients per SLA and average response times
• Update tickets with current and thorough information
• Submit timesheets per the regional office requirements
Requirements:
• Experience demonstrable 2nd/3rd line support experience in a similar role (experience with a MSP is a strong plus)
• Financial services sector experience preferred
• Proven detailed knowledge and experience with the following:
• Microsoft Server, Active Directory & Microsoft Exchange technologies
• Citrix XenApp and Xen Desktop
• SAN
• Firewall (Cisco ASA, 10S)
• LAN/WAN, DNS, DHCP, TCP/P
• Backup Solutions
• Build / Configure / Manage Windows 2012, 2016, 2019 Servers including Active Directory and File Service
• Build / Configure / Manage Exchange 20., 2013, 2016
• Build / Configure / Manage Windows 7, 8, 10
• Configure / Manage Office 365, migration experience a plus
• Admin of VMWare and Hyper V environments
• Network Topologies
• Mac OSX
• Administration of Citrix XenApp and XenDesktop
• Administration of Public Cloud platforms (e.g. AWS, Azure)
• Knowledge of Meraki WiFi and network devices
• Market Data applications e.g. Bloomberg
• Knowledge of SQL
• Experience with Powershell
• Microsoft (MCITP, MCSE)
• Cisco (CCNA, CCNP)
We regret to inform that only shortlisted candidates will be notified.