Job Description:
Answering to User enquires and issue
Creating of incident and closing of incident
Monitoring the incident progress
Escalation of issues to Lvl 1 / 2 team
Opening and closing of Service Desk
Monitoring of Service Request progress
Escalation of Service Request task
Monthly Report
Weekly report
Asset Management
Asset Inventories
Desktop/ Notebook troubleshooting
Printers troubleshooting