Industry: Telecommunications
Location: Singapore
Job Description:
Responsibilities:
• To implement, review and improve all call centre policies, procedures and service standards
• Develop and maintain partnership with the client and external agencies/vendors
• To train, supervise and manage the team of call agents and to develop new business locally or externally
• Handle calls and emails promptly, and provide timely and accurate information
• Perform after-call work, such as capturing all calls and emails into the information system
Requirements:
• Bachelor’s degree in Business Administration, or Mass Communication, or equivalent with minimum 3 years of relevant working experience
• Proven record for coaching and developing employees and customer relationships
• Team player