Industry: Customer Service
Location: Singapore
Job Description:
Key Responsibilities:
• Supporting the organisation’s contact centre and their customer service operations
• Able to provide good customer service to customers
• Abel to handle customers calls and face-to-face enquiries;
• Demonstrate a willingness and ability to resolve customer feedback issues in a positive and solution-focused way; • Drive achievement of all KPI targets through effective management; and
• Diligently follow-through all administrative tasks. as and when assigned.
Requirements:
• Minimum Diploma with at least 2 years’ customer service/concerige/membership experience is advantageous
• Meticulous with strong interpersonal. written and verbal communication skills
• Effective team player who is able to work under pressure:
• Must be a self-starter and a problem solver:
• Strong organizational. record-keeping and follow-up skills:
• Proficiency in Microsoft Office applications
• Energetic with good multi-tasking skills. a positive attitude and strong customer focus instinct: and
• Prior experience in a membership/rewards programme is advantageous
• Short notice or immediate starters highly advantageous