Job Description:
Customer Experience Centre,
Executive Location: Havelock Road, MOM Building or 45 Maxwell Road The URA Centre. 069118
Working Hour: Mon to Fri 8.30am to 5.30pm
Might have to work on Weekends if there is project deadline to meet.
UpTo $2700
• Handle calls promptly by providing accurate and timely information; alternatives and solutions to respondents on surveys and services
• Handle omni-channel respondent feedback from emails, e-polls or mail
• Respond to respondents’ queries and concerns with the aim of achieving first call resolution
• Follow up promptly with respondents to resolve issues
• Provide respondents’ feedback to respective business partners to improve respondent’s experience
• Introduce and educate respondents on the self-service/automated survey channels
• Perform after- call administration work
• Perform outbound calls when required
• Need to work on weekends when required
Requirement
• Min 0 Level with 3 years experience