Industry: Software Development
Location: Singapore
Roles & Responsibilities
Key Responsibilities:
Manage and direct the day-to-day operations of IT services
Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services
Manage change request, service request and production support issues and ensure service levels are met
Review system designs and technical specifications to ensure all requirements are captured to meet system objectives
Review post production issues and identify root cause and work with vendors on preventive measures
Plan, execute and support system implementation, software/hardware upgrades and security patches
Manage the verification of software patches and upgrades for applications
Measure, monitor and continuously improve performances of IT service
The Talent:
Bachelor or higher Degree in IT or equivalent
At least 5-8 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows operating environments
Experience in incident management, problem management, release management, root cause analysis and deployment
Understand SDLC and experience working with business users, various IT teams and vendors
Knowledge of web languages (e.g. HTML/CSS, JavaScript)
Experience with .NET Core
Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS,WebSphere Application Server)
Prior experience working as a Systems Analyst for a Government organization will be a big plus
Sound understanding of the technical aspects of systems integration in an environment with diverse technology
Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required
Possess strong information acquisition, analytical and problem solving skills
Good organization skills and able to work with minimal supervision in a rapidly changing