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Helpdesk Engineer (Singapore)

Employer: Capita Pte Ltd
Industry: IT Support and Networking
Location: Singapore

Job Description:
Location: Depot Road

Answering to User quires and issue
Creating of incident and closing of incident
Monitoring the incident progress
Escalation of issues to Lvl 1 / 2 team
Opening and closing of Service Desk
Monitoring of Service Request progress
Escalation of Service Request task
Monthly Report
Weekly report
Asset Management
Asset Inventories
Desktop/ Notebook troubleshooting
Printers troubleshooting

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