Industry: Engineering
Location: Singapore
Job Description:
Responsibilities:
• Provide support requirements at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications to ensure customer satisfaction and service operation are achieved.
• Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance.
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites.
• Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
• Manage and maintain daily operations of IT services on the installation, configuration and set-up of all new computer equipment
Requirements:
• Degree/Diploma in Engineering/Computer Science/IT
• Minimum of 1 years’ experience in a technical service role
• Ability to analyze, diagnose and resolve account service issues
• Possess IT skills in NIS Windows, desktop hardware and network environments