Industry: Health and Medical
Location: Singapore
Job Description
Our client, a well-known company is looking for candidates for the position of Patient Service Associates.
Job Purpose:
As a Patient Service Associate, you will deliver friendly, efficient customer service and build positive
relationships by creating a warm and welcoming atmosphere for all patients. You are the key personnel in
helping patients navigate through our healthcare systems, resolve their queries, promote and educate health
services and provide excellent patient care and satisfaction. You will work closely with healthcare
professionals in an inclusive and collaborative workspace to propel NUHS service excellence to a higher level.
Job Scope:
Assist patients with registration and payment via app and self-service kiosk.
Ensure effective coordination of care in providing a patient experience journey at outpatient services.
Provide hassle-free experience in handling patients’ enquiries such as appointments, payment, co-ordination of services, etc. via email or phone as required.
Provide chaperone assistance and assist in simple clinic procedures in the consultation room.
Assist in administrative and technical support in teleconsultation services.
Provide a pleasant environment in ensuring operational readiness of clinic in overall décor, cleanliness, updated materials, etc.
Participate in service quality initiatives.
Requirement:
Proficient in computer skills.
Team player with good interpersonal and communication skills.
Pleasant and friendly disposition.
Possess service-oriented mindset and proactive in engaging with people.
Able to multi-task and work in a fast-paced environment.