Industry: Customer Service
Location: Singapore
Job Description:
Responsibilities:
Measure a company’s performance against industry benchmarks and identify areas for improvement.
Responsible of identifying tasks that are critical to maintaining customer satisfaction levels and communicate with employees to raise awareness of their individual roles in delivering satisfaction.
Responsible for maximizing productivity and minimizing costs while maintaining a high quality standard of customer service.
Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.
Responsible for maintaining standards by monitoring data collected to proposed resources on improving performance.
Generates quotations and explore potential vendors to support Sales enquires.
Closely monitors the Warehouse Capacity for all Company managed Warehouses.
Authority:
Issuance of shipping documents
Approved PO and selection/appraisal of Vendor
Establish and monitor customer service standards in the company
Exercise employment authority over personnel under his/her charge
Requirements:
A Bachelor degree in Business Administration, Customer Service or relevant qualification in logistics-related discipline would be preferred.
At least 3 years of experience in Customer Service in Shipping or Logistics fields preferred.
Sound knowledge of the various Shipping documents requirements with strong negotiation skills preferred.
Good knowledge of the Sales Quotations and Enquiries processes with excellent communication skills preferred.
Ability to analysis and identify the strength and weaknesses for the Sales and Shipping/ Forwarding scope would be an added advantage.