Industry: Customer Service
Location: Singapore
Job Description:
Responsibilities:
• Responsible for Call Centre and Service Centre Operations ensuring service level agreements for Hotline, Emails and Counter transactions are met/exceeded
• Oversee complaint management including handling cases that were escalated to regulatory bodies
• Ongoing review on service improvements and anti money laundering controls in frontline processes and close gaps with remediation actions
• Prepare management reports on Customer Care functions
• Lead/manage customer experience related projects
Requirements:
• Degree or Diploma Holder in any discipline
• Relevant working experiences ( 5 to 8 yea, of experience in handling Customer Care within Insurance industry would be plus point
• Familiar with Call Centre and Front Service Centre operations,
• Strong interpersonal skills and experience in handling complaints and escalations are preferred • Excellent communication and leadership skill