Industry: IT Support and Networking
Provide 1st level problem support and assist End Users to determine whether a problem is hardware, Operating System, application software, LAN device / media, network connection, or user related.
Handle all rollout of Desktops, Notebooks and Corporate Handsets, be it new or replacement, following a standard
Provide update to End User on the status of the problem or request raised by them.
Log each End Users calls and track the progress until resolution and document the resolution in the Helpdesk Case Management System.
Update asset changes in the Asset Management System
Carry out ad hoc request, such as relocation, replacement, removal or upgrade of feature/ components for existing systems