Job Description
Description:
Conduct survey interviews via outbound calls to collect timely and reliable data for national statistical information
Reach out to the respondent from selected establishment to participate and in digital survey data transmission
Understand of the surveys and Singapore standards by successful completion of the training provided
Explain survey objectives and procedures to respondent on the confidential database to be extracted
Establish and maintain relationship with respondents throughout the project period
Interpret survey questions to help respondents’ comprehension
Compile, record, input results and data from interview surveys into the system
Conduct verification to ensure completeness and accuracy of data collected
Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
Ensure that the given KPI are being met based on the project timeline
Identify and report problems in obtaining valid data
Requirements:
Strong phone and verbal communication skills along with active listening
Experience with Key Performance Indicators (KPIs) preferred
Willing and able to persuade respondents to participate in surveys
Excellent customer service skills – Focus on quality and customer service
Exceptional listening and analytical skills
Excellent interpersonal skills
Excellent problem solving and negotiation skills
Able to work in high pressure, stressful situations
Solid time management skills
Proficient in Microsoft Office
Team player
Selected candidates are required to complete the training course and passed the tests based on the given criteria
Only Singaporean may apply