Job Description
Description:
Provide excellent customer service at all times
Provide high standards in client service delivery via f2f, telephone and email communication adhering to the client’s expectations
Foster a friendly, pro-active and productive manner towards customers
Ensure all client requests and inquiries are actioned and answered promptly, accurately and in a professional manner
Handle telephone switchboard- both internal and external to the organisation
Coordinate the efficient and accurate booking of meeting rooms and catering requests with Dining Services team as and when needed
Proactively manage bookings and resolve meeting room conflicts via EMS /Book-It system
Liaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
Liaise with building management office for office matters (e.g. work permit and visitor registration)
Perform daily checks of all conference rooms and the office area; reporting any issues by creating Service NOW (SNOW) tickets and monitoring until issues are resolved
Adhere to procedures and processes as well as manage client expectations and anticipate their needs
Maintain the general tidiness of the reception area and meeting rooms
Provide support for general office administration duties (e.g. security card requests, pantry ordering, mailing/ printing management)
Ad hoc duties as requested by management

Requirements:
High level of attention to detail
Strong customer service and interpersonal skills
Excellent personal presentation
MS Office proficiency
Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff
Collaborative team player and ability to work independently under matrix supervision
Desired experience in financial/investment bank services or 4 to 5 star hotel or corporate reception/customer service role
Confident, friendly & engaging. Able to balance formality and friendliness
Talented in creative problem solving skills
Able to work under pressure