Industry: Customer Service
Location: Singapore
Job Responsibilities
– Handle opticians’ request via phone and emails
– Order creation and management
– Order status tracking and respective follow up
– Track shipment status and follow-up with customers
– Handle logistics issue
– Issue credit notes for customers returned
– Create and maintain master data in SAP
– Process sample orders
– Provide support to internal departments
– Handle warranty claims
Job Requirements
– Excellent speech
– Ability to manage telephone conversations
– Ability to perform manual handling/repair
– Customer Care orientated
– Empathy
– Ability to listen, comprehend and analyse
– Dynamic
– Team spirit
– Stress resistant
– Adaptability
SYSTEMS
SAP (preferred but not compulsory). Telephone System, Outlook, Word and Excel.