Job Description:
Our client, a well-known firm is currently looking for candidates for the position of Japanese Speaking Customer Service Officer.
Responsibilities:
Provide efficient and excellent customer service support in crypto trading via live chat or email
Be familiar with Company’s trading platform and be up-to-date on general market conditions
Diligently and effectively manage and follow up the enquiries/complaints of the current/prospective clients
Understand customers ’needs and convert it constructive feedback to management
Continuously seek improvement to enhance team’s performance and work efficiency

Job Requirements:
Diploma and above in any discipline
Great passion to develop knowledge and career in fintech/crypto trading
Japanese language proficiency to liaise with Japanese clients