Job Description:
– Handle inbound calls from customers regarding company’s services and products
– Provide first call resolutions
– Meeting and maintaining high service level
– Identify customers’ feedback or issues, and assist to recommend improvement actions
– Maintain service records and files

Requirements:
– Min. A Level/ Diploma/Degree in any discipline
– At least 1-2 years of customer service or call centre experience required
– Banking/Insurance/Telco industry preferred