Industry: Software Development
Location: Singapore
Job Description:
Roles and Responsibilities:
– Provide on-going application support
– Participate in user requirement analysis for the development / implementation of new systems and for enhancements to existing systems, including involvement in the system integration testing phase
– Involve in potential solutions evaluation and recommendations to resolve business problems
– Part of project implementation and application testing according to project and quality assurance procedures and methodologies.
– Involve in end user training for system implementations or enhancements
– Liaise closely with business users and build good rapport
– Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
– Liaise closely with interfacing systems users and support teams on routine support issues or enhancements
– Provide 24/7 primary application maintenance standby support
Requirements / Qualifications:
– Experience in application support and coordinating amongst multiple parties
– Analytical skills and ability to work independently
– Meticulous and able to work under pressure
– Good written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences (external vendors and internal stakeholders)
– Well-balanced team player who is willing to help-out team members as well as can coordinate between cross-functional teams
– Degree in Computer Science, Computer Engineering or equivalent practical experience
– 2-4 years of working experience in implementing and maintaining IT systems
– Experience in healthcare industry, government or government-linked organisations is an added advantage