Job Description:

Main Responsibilities:
Provide network operations support and administration; monitor regional network infrastructure performance and the resolution of technical problems
Review and ensure all aspects of the infrastructure and service are monitored and that the regional level has clear visibility and awareness of possible service failures or gaps
Perform problem/issue identification and resolution; work across multiple teams and vendors to identify the root cause and find suitable workarounds or solutions
Recommend system modifications to improve service quality and stability. Develop good configuration best practices and guidelines
Ensure current configurations are documented clearly and accurately in Knowledge Base.
Perform, monitor and audit configuration changes across critical regional devices or services, and ensure they are supported with authorised change requests
Assist with the implementation of agreed infrastructure changes, maintenance routines and component updates and upgrades
Highlight changes in the environment that may disrupt the service availability or integrity.
Develop and share tested methods in remediating common or highly critical vulnerabilities.