Industry: Marketing & PR
Location: Singapore
Job Description:
Coordinate customer’s order from order to delivery. This includes:
– Process Customer’s Purchasing Order and Payment follow-up,
– Raise Purchase Order to supplier, coordinate with Supplier / Customer / 3PL to fulfil order requirement,
– Export / Import Permit Declaration; and
– Perform all documentation preparations for order fulfilment.
Attend to incoming calls and enquiries.
Coordinate and liaise with Supplier and Logistics team on goods readiness and delivery schedule.
Coordinate with Insurance Company to ensure goods are timely insured.
Coordinate and ensure all stakeholders (3rd Party Logistics / Shipping Company / Insurance Company / Supplier / etc.) are informed in event of Insurance claims.
Coordinate with Supplier / Customer / 3rd Party Logistics to ensure Goods are cleared on time from the seaport / airport / distripark.
Liaise with supplier / Customer / Shipping companies to resolve issues that may arise affecting delivery operation.
Support Sales Representative on customer queries in relation to order fulfilment, delivery, and documentation aspect.
Assist Sales Manager to ensure no out-of-stock situation – Consumer (Dry) Goods.
Assist Sales Manager to ensure no out-of-stock situation – Frozen Goods.
Assist Sales Manager to ensure no out-of-stock situation – Industries Goods.
Coordinate with 3PL to ensure accuracy of weekly cycle count.
Coordinate with 3PL to ensure accuracy in disposal of expired & damaged goods; and
Other ad hoc duties as and when require.
Job Requirements:
At least 2 years of related working experiences in customer services.
Min. ‘O’ level or diploma holder in any business related studies.
Preferably with local sales order fulfilment hands-on experience.
Highly motivate individual with good initiatives.
Possess good interpersonal skills.
Effective communication skills and a team player.