Job Description:

Job Duties:
Monitor, evaluate and solve potential Wi-Fi network performance issues.
Manage basic infrastructure-related and other network requests and problems.
Support customers via email, telephone and face to face interactions and meeting.
Monitor and ensure that all fault tickets are resolved timely, and meet performance SLA.
Document the resolution of incidents and problems.
Manage and observe system, network, application and service alerts
Attending rotational on call standby support and operation tier 1 and tier 2 escalation
Create monthly reports and provide updates to customer once completed