Job Description:

Responsibilities:
• Primary responsibility is client support and services. Being present and available to clients requiring any IT related technical assistance.
• Respond to queries from all emails and calls.
• Be familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures; accurately logging all Service Desk tickets using the defined tracking software.
• Attend all Service Desk training sessions.
• Be familiar with Service Desk policies and services.
• Be familiar with the operational and technical departments of our key customers.
• Other duties as assigned by the Service Desk Manager.