Industry: Customer Service
Location: Singapore
Job Description:
Job Responsibilities:
• Handle customer service hotline and provide first level of support
• Complete survey via phone and field visit client office
• Schedule interview appointments with respondents
• Data entry for completed surveys
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Advise customers with clear and accurate information
• Resolve customer queries efficiently and escalate problems/issues promptly.
• Follow Standard operating procedures closely.
• Work as a team and ensure that the contact centre service level is met.
• Other adhoc duties
Job Requirements:
• GCE ‘O’ level/Diploma / Degree in any discipline
• Minimum of 1 year of relevant experiences
• Prior experiences in Customer Service, sales coordination will be added advantage.
• Customer service oriented
• Passionate to interact with people from all walks of life
• Able to start work ASAP
• 5 days work week, including weekends (based on roster)
• Able to work different shift starting as early as 8.00 am and ending as late as 10.00pm