Industry: Customer Service
Location: Singapore
Job Description:
Job Requirements:
– At least a Diploma in any discipline
– Able to commit for at least 1 year
– Posses MS Office skills (mainly Word, Excel)
– Bilingual in English and Mandarin
– Pleasant and able to self-motivate
– Cannot crack under pressure
– Able to do Over Time (OT) as and when needed
Job Scope:
– Customer: Corporate clients
– Product: Mobile and Call Plans
– Workload: Emails and Calls
– Standard Workload Description: Assist customer for provisioning of services and inbound calls for enquiry as well as processing of orders
– Additional Workload Description : Ad-hoc tasks assigned by immediate superior/manager
– KPI : Must be able to meet the SLA set for the team
– Training Will be cross-trained to handle Hotline (main role) as well as Processing (secondary role)
– Fast-paced working environment
– 5-day work week (Mon to Fri)
– Working hours : 8.30am – 6pm (Mon – Thu) and 8.3055 – 5.30pm (Fri)