Industry: IT Support and Networking
Location: Singapore
JOB DESCRIPTION
– Install, upgrade, support and troubleshoot Windows 7 and Windows 8.1 and Microsoft Office
– Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
– Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
– Use tools and methodologies to load, copy and customize operating system configurations for deployment
– Responsible for tracking hardware and software inventory
– Familiarize end users on basic software, hardware and peripheral device operation
– Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
– Works with vendor support contacts to resolve technical issues within the desktop environment
– Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
Only shortlisted applicants will be notified by our consultants.