Job Description:
– Handle daily technical support activities on desktop support
– Receive first fevel calls from customers, enter problem into ticket management system, track and escalate problems as necessary and assign appropriate support staff to solve problem in timely manner
– Dealing with hardware and application support queries and issues reported to the support desk
– Perform troubleshooting for client platform related problems
– Install, upgrade, support and troubleshoot Windows Operating Systems and Microsoft Office suite and other applications as assigned
– Setup desktop computers, peripherals, and test network connections
– Install and test desktop software applications and internet browsers
– Knowledge of windows cloning (Laptop / workstation)
– Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment