Job Description:
Responsibilities:
• Leads, determines solutions/course of action and resolves complex and significant software problems and related hardware product problem in direct contact with customers.
• Provides pre- and post-sales support and audits custom end user installations for all IMS product lines.
• Provides feedback to Product Management and Engineering on Product Roadmap and product requirements.
• Works with Product Management and Development to solve complex customer issues.
• L of Customer (VOC) gathering and provides critical and detailed solutions to clients on new and existing features.
• Support process definition and optimization initiatives collaborate across the organization in support of customer requirements

Requirements:
• Bachelor’s degree in information systems, Computer Science, Computer Engineering, Electrical and/or Mechanical Engineering
• Min 5 years’ experience installing and/or managing advanced computerized applications
• Certification in CCNP/CCNA/MSCE/MSCA/MCP/DCEP preferred
• Ability to work with international customer base to resolve complex engineering, technical and software problems.