Industry: IT Support and Networking
Location: Singapore
Job Description:
Responsibilities:
• Provide Technical Support through phone, email, tickets and onsite channels
• Monitoring of internal and external networks, Services and Systems
• 1st level support on transmission, routing, switching equipment and VolP services
• Perform power verification, power cycling of equipment
• Installing of new racks / Perform mounting of equipment onto racks
• Install patch cords / assist in troubleshooting physical connectivity
• Manage ticket queue and take ownership and responsibility of queries, issues and problems assigned.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Support change requests and maintenance / recovery activities including tracking, verification and documentation
Requirements:
• 1 – 2 years of Data Centre NOC experience preferred
• Basic network concepts
• Strong interpersonal and good communication skills
• Analytical and strong attention to details