Industry: Telecommunications
Location: Singapore
Job Description:
Jobs Responsibilities:
– Attend to enquiries and requests from phone calls in a professional and prompt manner;
– Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system;
– Ensure effective and timely follow-up as promised to customers;
– Manage customers’ complaints and feedback with a good closure;
– Perform additional or overtime duties during operational exigencies when required; and
– Assist with ad-hoc initiatives/projects when delegated by management.
Job Requirements:
– Min. Diploma / Degree
– Min. 2-3 years of experience in call centre