Roles And Responsibilities:

• Provide on-going application support and be involved in various stages of the SDLC.
• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.
• Evaluate potential solutions and make recommendations to resolve business problems.
• Involvement in the system integration testing phase prior to implementation.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors in project implementation. application testing. supporting application patches and upgrades in accordance with project methodologies and policies.
• Support the team in defining project requirements, tracking and documentation.
• Provide 24/7 primary application maintenance support. Requirements / Qualifications
• Successful track record in project management. user and vendor management.
• Experience in MS Windows environment & application support.
• Minimum 4 years’ of experience in managing IT systems. prefer to have relevant experience in end user support. user training, functional requirements management
• Must be able to accommodate flexible working hours. which includes night and Sat/Sun