JOB DESCRIPTION
Commercial Performance:
Expand and maximize the business contribution as well as any other commercial targets assigned to the countries within the region.
Alignment and implement Global policies:
Make sure that countries are aligned with Global Commercial & Service Management policies and guidelines.
Product Knowledge:
Ensure that countries are conversant with Company’s products and those of main competitors.
Issue Resolution:
Stay close with country heads and sales heads on issue resolutions.
Others:
Manage & Drive Commercial activities in countries.
Lead the Customer Service policies setting and implementation across the Region.
The commercial lead for Customer Service-related Digitization projects.
To supervise the offshored activities for the region.
As required to support the regional commercial team assigned special related projects.

POSITION QUALIFICATIONS AND REQUIREMENTS
1. Special Skills
Shipping business/industry knowledge
Sales & client servicing skills
Detail Oriented
Analytical mindset
Problem solving skills
Strong written and verbal communication skills
Business presentation skills
Proactive and able to work independently with minimal supervision
Proficient in G-Suite applications (equivalent to Word, Excel, PowerPoint)
Business Data Analysis
?2?. Work Experience
5 years and above. Special focus on client servicing & issue resolution in liner shipping.
Sales & Customer Service experience preferred (global/regional office experience would be an advantage)