Job Description:
• Onsite desktop support
• Processing of incidents created via automation tools or customer, self-service portal,
• Processing of service requests created via automation tools or customer’s self-service portal,
• Providing consulting services to customer queries,
• Investigating incidents reported, applying fixes. resolving of incidents and ensuring that incidents reported are tracked until closure.
Scope includes:
• Provide onsite desktop BAU Support and troubleshooting
• Migration of desktop and laptop
• Installation, Configuration and troubleshooting of approved software
• Providing Support and troubleshoot for multiple end-user hardware
• Timely resolution of incidents and service requests
• Remote support over phone and SCCM remote tools
• Daily monitoring, tracking and generating of report for outstanding emails.