Industry: Health and Medical
Location: Singapore
Roles & Responsibilities
Duties
Register patients, explain charges, collect payment (including day-end closing), schedule follow-up appointments and provide financial counselling for patients scheduled for procedures.
Answer patient queries through platforms (mobile, telephone, email, face to face)
Maintain and update quality records according to the standard guidelines on identification, filing, storage, maintenance, and disposition of these records where applicable.
Ensure the consultation and procedure rooms are in order and check that all equipment and supplies are available and ready for use.
Prepare instruments for procedures (if any), assist doctor and clean procedure rooms.
Support in OT and anesthesia procedures
Handle patient concerns expeditiously and courteously, escalates to senior team accordingly if in doubt.
Maintain and highlight any feedback on quality of service or issues on medical equipment or process to Supervisor.
Manage and update stock records for medications stored within the centre, including monitoring of par level of drugs, medicines, supply and stationery. Replenish stocks as per required quantity.
Chaperone and assist doctors in carrying out treatment and nursing procedures for patients.
Dispense medications according to doctors’ prescriptions, supported with supervision.
Cross-support nurses in their duties across each specialty discipline as required
Any other duties as assigned by the Centre Manager
REQUIREMENTS
Registered Nurse with Singapore Nursing Board
BCLS and AED Certified
Min Diploma in Nursing or equivalent