Job Description:
Working hours: 8 hours staggered and 12 hours rotational shift hours

Description:
• Perform daily operations role and responsible for the day-to-day smooth execution and continuous operations. Ensure standards and procedures are strictly adhered to.
• Perform shift duty to support 24×7 DC Operations
• Extensive knowledge garnered working as a Data Center Operator
• Thorough knowledge of Data Center Operations with strong knowledge of Operations methodology
• Experience in eye-ball checking of system faults and failures
• Good technical knowledge on Data Centre monitoring tools.
• Possess an in-depth knowledge of data center infrastructure technology and components for installation
• Perform Request Fulfillment to register customer requests. Attending to Adhoc Batch Execution.
• Execution & Monitoring of Batch Jobs/ Safe envelopes Management.
• Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
• Perform escorting for customers/visitors/Contractors to the Data Centre
• Generate daily/weekly/monthly/yearly/ad-hoc reports when required.
• Manage equipment movement in Data Centre.
• Participate and support both the internal and external audit. Working with Team Lead and Ops Mgr to update existing process
• Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
• Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System) are functioning well.
• Coordinate preventive maintenance for DC electrical and mechanical systems with vendors.
• Coordinate maintenance and shutdowns.
• Perform Root Cause Analysis on Incident and Manage Incident and Closure.