Industry: IT Support and Networking
Keep computer systems running smoothly and ensure users get the maximum benefit from them.
Install and configure computer operating systems and applications. (Including set up new users’ accounts and profiles and deal with password issues)
Monitor and maintain computer systems and networks.
Provide first level support to troubleshoot and solve technical problems. Provide assistance and resolve issues, troubleshoot system and network problems, diagnosing and solving hardware series of actions, either face-to-face or over the phone.
Provide support, including procedural documentation and relevant reports. Create documentation such as FAQs, Best Practice guidelines, Internal Tips & Tricks and Knowledge Base documents.
Support the roll-out of new applications (if any)
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Budgeting and execution of various IT strategy.
Knowledge of network concepts and internet.
Excellent written and verbal communication skills and Customer Service skills.
Ability to work, prioritize and make decisions independently in a fast-paced production environment.
Ability to work both independently and within a team environment.
A technical, logical thought process.
Project Management skills will be highly advantageous.
A curious mind and is willing to explore new areas of application.