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Customer Program Assistant Manager (Singapore)

Employer: Capita Pte Ltd
Industry: Management, Software Development
Location: Singapore

Job Description:

Responsibilities:
• Acts as country operation lead for allocated customers
• Maintains communication with internal and external stakeholders to meet expectations
• Provides proactive problem solving and corrective actions to ensure service excellence
• Ensures that client KPIs/ service agreements are fulfilled, and SOP adhered to
• Engages with responsible functions to design process improvements as needed
• Provides performance reporting, such as business review decks
• Handles escalations
• Identifies with customer needs, and collaborates with appropriate stakeholders

Requirements:
• Candidate must possess at least a Diploma or equivalent.
• At least 3 years of work experience in customer programme management is required for this position
• Experienced in leading a team


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