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Senior Customer Service (Singapore)

Employer: Capita Pte Ltd
Industry: Customer Service
Location: Singapore

Job Description:
• Collect service-related feedback from customers, including the interpretation of survey results
• Provide administrative support to the service quality and standards frameworks to ensure the quality of our services throughout the organization
• Produce dashboards and reports to monitor service standards and identify areas of improvement
• Handling of ad-hoc projects Required Attributes
• Good tertiary education with relevant experience (Experience in the Public Service — Minimum Service Standards Audit preferred).
• Good team player with excellent communications, interpersonal, writing and presentation skills

Location/Salary: •Central •Up to S4500


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