Industry: Customer Service
• Collect service-related feedback from customers, including the interpretation of survey results
• Provide administrative support to the service quality and standards frameworks to ensure the quality of our services throughout the organization
• Produce dashboards and reports to monitor service standards and identify areas of improvement
• Handling of ad-hoc projects Required Attributes
• Good tertiary education with relevant experience (Experience in the Public Service — Minimum Service Standards Audit preferred).
• Good team player with excellent communications, interpersonal, writing and presentation skills
Location/Salary: •Central •Up to S4500