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IT Customer Service Representative (Singapore)

Employer: Capita Pte Ltd
Industry: IT Support and Networking
Location: Singapore

Job Descriptions:
– Log and Track customer system problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
– Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
– Primary responsibilities are focused on communication with users to update them on issue status, managing customer satisfaction surveys and tracking of contractual SLAs and KPIs for system problems and IAs

Job Requirements:
– Service Desk knowledge
– Customer service

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