Industry: IT Support and Networking
• To operate the helpdesk and provide 1st Level /2nd Level IT support relating of IT
Hardware and software via Telephone, Email, Remote and walk in users.
• Telephone, Email and Remote support for Desktop (Windows, M. OS), Notebook
(Windows Mac OS ), Tablet, Printer, peripheral and IT Network device such as
Router, Switch and Firewall.
• Create / Close for support ticket using support ticketing system
• To escalate calls to Level 2nd IT support engineer.
• Coordinate with vendor on the repair / Maintenance of computer equipment
• Help to computer setup and repair in repair center
• Min 1 year working experience in IT support environment
• Possess a pro-active attitude towards customers and good working attitude.