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Customer Service Advisor (Singapore)

Employer: MCI Career Services Pte Ltd
Industry: Customer Service
Location: Singapore

Job Description:
Position : Customer Service Advisor
Benefits Summary:

Working Location : 59 Senoko Road (Company transport at Admiralty MRT)
Working Time : 8am to 8pm – work 3 days, rest 3 days + Confirm rest on Sunday
Basic Salary : $1700 – $2000
Estimated Annual Gross Salary : $33,000 (Basic + Incentive + Bonus)

Job Responsibilities:
-Represent the Company in a professional manner as a front line employee
– Identifying and responding to customers’ needs by providing technical advices (preferred, if not there will be on the job training)
– Work as a team with internal and external stakeholders like customers, contactors, workshop & etc.
– Prepare quotation and raise Work Orders accordingly.
– Raise job orders to workshops & contractors
– Liaise with controllers & contractors on service/repair quality and price of work
– Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
– Update the service/repair schedule and vehicle collection with customers.
– To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines
– Escalate more pressing issues to Supervisors.
– Performs ad hoc duties as assigned by Supervisors

Requirements:
– Academic qualification: O level & equivalent.
– Competent in basic English (verbal & written)
– Proficient in basic MS Office
– Possesses problem solving ability & a customer centric mindset
– Prior working experience in the automotive industry in the workshop or similar role for at least 1 years preferred (will also consider those without)
– Strong customer fronting experience


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