Industry: Customer Service
Position : Customer Service Advisor
Working Location : 59 Senoko Road (Company transport at Admiralty MRT)
Working Time : 8am to 8pm – work 3 days, rest 3 days + Confirm rest on Sunday
Basic Salary : $1700 – $2000
Estimated Annual Gross Salary : $33,000 (Basic + Incentive + Bonus)
-Represent the Company in a professional manner as a front line employee
– Identifying and responding to customers’ needs by providing technical advices (preferred, if not there will be on the job training)
– Work as a team with internal and external stakeholders like customers, contactors, workshop & etc.
– Prepare quotation and raise Work Orders accordingly.
– Raise job orders to workshops & contractors
– Liaise with controllers & contractors on service/repair quality and price of work
– Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
– Update the service/repair schedule and vehicle collection with customers.
– To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines
– Escalate more pressing issues to Supervisors.
– Performs ad hoc duties as assigned by Supervisors
– Academic qualification: O level & equivalent.
– Competent in basic English (verbal & written)
– Proficient in basic MS Office
– Possesses problem solving ability & a customer centric mindset
– Prior working experience in the automotive industry in the workshop or similar role for at least 1 years preferred (will also consider those without)
– Strong customer fronting experience